Miva Merchant Server FAQ
Q1: What is Miva Merchant?
Miva Merchant is a browser based storefront and catalog development tool
that integrates cataloging, product maintenance, category management, shopping
cart functions along with order and credit card processing into one package.
Multiple stores can be maintained by one central administrator or specific
store functions can be delegated to sub-administrators. Merchants easily
able to manage their own stores through a user friendly browser based interface.
Q2: Where can I see a demo of Miva Merchant?
The Miva Web site has an excellent Runtime
Shopping Demo that illustrates one possible implementation of
the Miva Merchant Storefront Development and Management System.
Q3: Where can I see some actual sites using
The Miva Galleria
contains a helpful list of sites created using Miva Merchant.
Q4: How do I install Miva Merchant?
We have put together a convenient Virtual Server bundle called the Miva
Merchant Server. The Miva Merchant Server comes with the powerful Miva
Merchant solution which is then packaged with a Fully Functional Virtual
Server. You can easily order this bundle using the Order
Q5: Can I upgrade or downgrade from a Virtual
Server A, B, or C to a Miva Merchant Server?
Due to licensing restrictions you can not upgrade or downgrade a Miva
Merchant Server to a Virtual Server. You will have to terminate it and
order a new Virtual Server.
Q6: Can I have multiple store fronts?
Multiple stores can be maintained by a single central administrator or
specific store functions can be delegated to different developers or merchants.
There is a one time $99 charge to develop an additional store within Miva
Merchant. To acquire an additional store license please see the Miva
General Store and select the Miva Merchant Additional Store
(Add a store to domain license) option for $99.
Q7: Can I have multiple stores using different
domain names on the same Miva Merchant Server?
Yes. The entrance to each store and any static content regarding your
company or products can be associated with a unique domain name. However,
the storefront functionality such as product lookup, category presentation,
shopping basket, and order forms are all accessed from a separate generic
domain name such as genericstore.com/customer. For example, the two stores
Street Interiors and Mr.
Microwave reside on the same Virtual Server. You can access each
store directly via the domain name; however, when a product is selected
for purchase, you are taken to the main domain name associated with the
Miva Merchant Server. This solution allows you to host multiple stores
on the same Miva Merchant Server at a very low cost. Note: to have multiple
sites you must purchase an additional store license as described in the
Q8: Can I use the Miva License that I get with
my Miva Merchant Server on another hosting company?
No. Our special pricing for the packaged bundle of the Virtual Server
and Miva cannot be separated. Likewise, the license works only in conjunction
with our Miva Merchant Server.
Q9: Who do I contact for technical support
We provide installation support for Miva, which should be handled automatically
when ordering the Miva Merchant Server. All other technical support is
available directly from Miva. Miva offers unlimited free support for Miva
Merchant via a threaded web based discussion forum and an email list server
group. In addition, Miva offers paid phone support options. For complete
details see the Miva
Support Web site or contact them via email at firstname.lastname@example.org.
Q10: Where can I get a copy of the Miva Merchant
Complete Miva Merchant documentation is available on the Miva Web site.
Miva has created a helpful PDF document entitled the Miva
Merchant Documentation 1.1 for v1.2 that contains full documentation
on the product.
Q11. Is Miva Merchant available for Solaris Servers?
We do not currently have a Merchant add-on for this Server. You may purchase
your own copy of Miva Merchant from Miva, however, and install it on your