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General Questions
Q1. What is a Virtual
Server?
The term "Virtual Server" stems from the idea of subdividing one Physical
Machine into multiple and separate "virtual" systems. When one single
machine can host multiple Virtual Servers, the cost of each individual
Virtual Server is significantly less than the cost of a dedicated server
without sacrificing performance, flexibility, and power.
Blue Reef has designed its Virtual Server System to maximize customers'
use, control, and design of their own web sites. This is quite unlike
"Virtual Hosting", which is a subdirectory of a Server controlled by
the hosting service.
Q2.
What kind of hit volume can a Blue Reef Virtual Server support?
The Blue Reef Virtual Server System is designed to handle a low-to-medium
hit load (under 100,000 hits a day). If a site begins to receive over
100,000 hits a day, its web page response will begin to be affected. Individuals
who have web sites experiencing over 100,000 hits per day should consider
a dedicated server solution.
Q3. What kind of connectivity
does Blue Reef have to the Internet?
Blue Reef has established multiple redundant OC12 (620 MBps) and OC3 (155
MBps) fiber optic connections to the Internet via the Verio backbone.
The bandwidth of an OC12 connection is about 400 times faster than a T1
(1.5 Mbps). Blue Reef also has a DS3 connection (45 Mbps or about 28 times
larger than a T1). Each Physical Server is connected our internal network
(a Cisco 5000 switch) by a full-duplex (collision-less) 10 Mbps Ethernet
connection.
Q4. What kind of backup
services do you provide?
Blue Reef uses a backup system that provides triple redundancy. The primary
backup is a "mirror" of the data on your Virtual Server stored on the
physical server's secondary hard drive. This backup is immediately accessible
should you lose any data, it is simply a matter of accessing the "/backup"
directory on your server. The primary backup is no later than 24 hours
old. The secondary backup is comprised of an archive file stored to the
system volume on the physical server (each physical server has three drives).
The secondary backup is no later than 48 hours old. The tertiary backup
is a tape archive of your data which is no later than one week old.
Q5. How many Virtual
Servers are located on one physical server?
There are usually 60-80 Virtual Servers configured on each physical server.
The load on each physical server is closely monitored and load balancing
is employed to insure that the resources on one server are not unfairly
taxed by a single Virtual Server.
Q6.
How many accounts does Blue Reef currently have?
This number rapidly increases on a daily basis as more people become aware
of the unique and powerful services Blue Reef provides; thus the number
changes constantly. We do not divulge the number of accounts we currently
have.
Q7.
How long does it take to register a domain name?
Registering the .com, .net, and .org top level domain names typically
takes one to two business days. Blue Reef will assist you in registering
your domain name when you order a new Virtual Server. InterNIC will bill
you separately for the amount of $70 which covers the first two years
and $35/year each year thereafter.
Q8. Is there a support
manual or online support resources?
Yes. The Support section of the Blue Reef Virtual Server web site is loaded
with resources. We also provide a user's Handbook
with additional information.
Q9. Who do I contact
at Blue Reef with a particular question?
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