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Support Policies
As a customer or potential customer, please review and become familiar with
these support policies and procedures. Should you have any specific questions
regarding these policies, please contact
our Service Staff.
- Customers are the first line of support
for their customers. Our Support Staff is always available
to our Customers, but we cannot work directly with the customers of
our Customers.
- Our Support Staff is largely responsible
for supporting the Customers and their customers by isolating
specific problems that may be encountered while using our Servers.
Realistically, our Support Staff cannot and will not focus large amounts
of time fulfilling programming-specific cgi script requests (this includes
debugging). Our Support Staff will troubleshoot specific programming
problems which may be encountered insofar as they are related to installation
and configuration in the Server environment.
- Our Support Staff can offer recommendations
and direct the Customer to the necessary resources that will allow them
to create what is necessary for their express purposes. Web development
services may purchased through our Web
Design Services Department.
- We will not offer technical support for third party vendor products
that are not documented in our existing "add-on" library on our web
site. If you have a problem with such third-party applications which
is not specific to installing or running the program on one of our Servers,
please refer your questions to the vendor of the program.
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